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Return accessories & parts
After you have received your order, you have 14 days to exchange or return it. We want to ask you to report your return before sending it back to us. You can send here a return requestto us (after you're logged in).
Don't you have an account or aren't you logged in yet? Then create an account here or log in.. After logging in, click on "My account" in the upper right corner and then on "My return request" in the left menu. Fill in the form completely and click on "Finish request".
Our customer service department will ensure that you receive a response by e-mail with the returnadres within two working days. After we have received the returned item, we will reimburse you the value of it within 30 days (returning costs not included).
Return items via UPS
- If you have reported a return item on our website, you will receive an e-mail with the authorization to return it with the aid of an RMA number.
- The e-mail will contain a link to the UPS website, where you can print a label using your RMA number.
- Make sure the item is properly packed.
- Include the delivery note in the package and state the reason for returning the item on the delivery note.
- Go to a UPS Access Point and hand the package over or have the package collected from your home.
- Request proof of dispatch and keep this in a safe place until the returned item has been delivered to the correct address. You can follow the progress of the returned item using the track & trace code you received from UPS.
- After we have received your returned item(s), we will send you an e-mail informing you that the package has been received.
- After receipt, the product is checked to make sure it meets the return conditions. If it does meet the return conditions, we will reimburse all costs paid by you (excluding the delivery costs) as quickly as possible. We will send you an e-mail informing you of this.
The entire return process takes some time to complete. It can take up to five working days before you receive an e-mail from us.
Return conditionsSome items cannot be returned or exchanged for reasons of hygiene (such as earphones, toothbrushes, shaving or hair-removal appliances that are no longer in sealed packaging).
- The item must be returned or exchanged in its original condition, unused and undamaged, and should preferably still be in the original packaging.
- For consumables (such as batteries), there is no need to open the packaging. If the packaging is open, we cannot resell the product and the loss in value is 100%. Therefore, we cannot take those items back.
- If you assess the product in a way that is not legally permitted, we can claim the loss in value that is caused as a result of the assessment.
- After receiving your order, you have 14 days to return it. Report your return request here.
- We will reimburse you as quickly as possible, but no later than 14 days after receipt of the returned item. We will reimburse what you have already paid, including the cost of sending the item to you. The reimbursement will be made in the same way as you paid us.
My product was damaged upon receipt. What can I do?
Si un produit que vous avez commandé ne fonctionne pas correctement immédiatement après l’avoir reçu, nous vous prions de contacter notre service client dans un délai de sept jours. Pour cela, veuillez suivre les procédures suivantes :
Étape 1 : Connectez-vous à votre compte. (Assurez-vous que toutes les informations ont été saisies et sont correctes. Nous utiliserons ces informations pour traiter votre demande de retour.)
Étape 2 : Sélectionnez ensuite « Mes retours ».
Étape 3 : Entrez vos informations et recherchez le bon article.
Étape 4 : Cliquez sur « Complete » (Terminer) pour envoyer le formulaire.