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Track & trace

Once your package has left our warehouse, you can follow its progress via the track & trace service offered by our delivery service DHL to see when it will be delivered. You will receive the trace & trace code by e-mail after you have placed an order via our webshop. That’s useful!

In our webshop, you can only order spare parts & accessories for our products; they are delivered to your home address.

Delivery charges

The delivery charges for ordering spare parts and accessories on our website differ per country. The delivery charges are as follows:

Country	Delivery costs	Default delivery time
United Kingdom	£6,00	2 - 3 weeks
Austria	€3,50	2 - 3 weeks
Belgium	€0,00	1 - 2 weeks
Canary Islands	€25,00	2 - 3 weeks
Croatia	50,00 kn	2 - 3 weeks
Cyprus	€25,00	2 - 3 weeks
Czech Republic	175,00 Kč	2 - 3 weeks
Denmark	27,00 kr	2 - 3 weeks
France	€3,50	2 - 3 weeks
Germany	€3,50	2 - 3 weeks
Hungary	2320,00 ft	2 - 3 weeks
Luxembourg	€0,00	2 - 3 weeks
Netherlands	€0,00	1 - 2 weeks
Norway	190,00 kr	2 - 3 weeks
Poland	29,50 zł	2 - 3 weeks
Romania	50,00 kn	2 - 3 weeks
Switzerland	21.00 fr	2 - 3 weeks
Sweden	70,00 kr	2 - 3 weeks
Italy	€6,50	2 - 3 weeks
Portugal	€6,50	2 - 3 weeks
Spain	€6,50	2 - 3 weeks
All other European countries	€6,50	2 - 3 weeks

Shipment

Once your order is ready for shipment, we will send you an e-mail. This e-mail states the track & trace code of the delivery service (DHL), so that you can follow the status of your order the following morning.

Does your product fit through your letter box? In that case, you will not receive a track & trace code.

If you are not at home when your product is delivered, you receive a note from the delivery service through your letter box asking you to arrange a new delivery time online or to inform them that you wish to collect the product from a service point.

FAQ's

Can I specify a different delivery address?

Oui. Vous pouvez spécifier une adresse de livraison différente dans les informations de votre compte. Vous pouvez vous connecter à votre compte ou créer un nouveau compte ici .

How can I follow my order’s progress?

Vous allez recevoir un e-mail contenant un code de suivi Track & Trace DHL que vous pouvez utiliser pour suivre votre commande (il ne s'applique pas aux commandes qui ont un format pouvant entrer dans une boîte aux lettres).Pour le suivi d'un produit que vous nous retournez, utilisez le code de suivi Track & Trace UPS.