Shipping & delivery

Track & trace


Once your package has left our warehouse, you can follow its progress via the track & trace service offered by our delivery service DHL to see when it will be delivered. You will receive the trace & trace code by e-mail after you have placed an order via our webshop. That’s useful!

In our webshop, you can only order spare parts & accessories for our products; they are delivered to your home address.

Delivery charges

  • The delivery charges for ordering spare parts and accessories on our website differ per country. The delivery charges are as follows:

Country

Delivery costs

Default delivery time

United Kingdom

£3,10

4 - 6 working days

Austria

€3,50

4 - 6 working days

Belgium

€0,00

2 - 3 working days

Canary Islands

€25,00

5 - 7 working days

Croatia

50,00 kn

5 - 7 working days

Cyprus

€25,00

5 - 7 working days

Czech Republic    

175,00 Kč

5 - 7 working days

Denmark   

27,00 kr

4 - 6 working days

France

€3,50

4 - 6 working days

Germany

€3,50

2 - 3 working days

Hungary   

2320,00 ft

5 - 7 working days

Luxembourg

€0,00

2 - 3 working days

Netherlands

€0,00

2 - 3 working days

Norway

190,00 kr

5 - 7 working days

Poland

29,50 zł 

5 - 7 working days

Romania

50,00 kn

5 - 7 working days

Switzerland

21.00 fr

4 - 6 working days

Sweden

70,00 kr

5 - 7 working days

All other European countries

€6,50

5 - 7 working days

  • Countries outside Europe: No shipment possible; if you want order from outside Europe, please contact us.

Delivery time

For most of our products, the delivery time is 3 - 7 working days depending on your location. The availability of each product is stated, so that you know whether it is in stock or not. Do you want to order products which are not available right now? Pleas ask our customer service department about the future availability. 

Shipment

Once your order is ready for shipment, we will send you an e-mail. This e-mail states the track & trace code of the delivery service (DHL), so that you can follow the status of your order the following morning. By logging into our website, you can also follow the progress of your order in the ‘My orders’ tab.

Does your product fit through your letter box? In that case, you will not receive a track & trace code.

If you are not at home when your product is delivered, you receive a note from the delivery service through your letter box asking you to arrange a new delivery time online or to inform them that you wish to collect the product from a service point.



FAQ's

Yes. You can specify a different delivery address in your account details. You can log into your account or create a new account here.
- For the Netherlands, Belgium and Germany, the delivery time is approximately 3 working days.
- For Spain, Portugal and Italy, the delivery time is approximately 5-7 working days.
- For the United Kingdom and France, the delivery time is approximately 4-6 working days.
- For other countries, the delivery time is approximately 7 working days.
You will receive an e-mail containing a DHL track & trace code, which you can use to follow your order’s progress (this does not apply to orders that fit through a letterbox).To follow the progress of a product that you return to us, use the UPS track & trace code.

Didn't find your answer?

Phone


Call: +44 0345 230 1231  
Monday to Friday, 8.00 a.m. to 5.00 p.m

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